Where The Music's At
Get Here
You’ll find us at 885 South Main Street, Mansfield, MA 02048.
The suggested Traffic Route for Xfinity Center this upcoming year:
- From the North, 95 to 495 south to Exit 30. Rte. 140 South. (South Main Street) Follow to venue
- From the South 495 North to Exit 27 Rte. 123, East Main Street. Left on East Main St (RTE 123) to Mansfield Avenue (RTE 140) right on 140, follow to venue.
Pick Your Parking
If you want easier entry and exit, go for Premier Parking or VIP Parking. All oversized vehicles are required to purchase parking. Any vehicles over 18' must park in the oversized lot.
No overnight camping or parking is permitted. Nothing in tow.
Bites and Drinks
Skip the preshow rush and dine with us! This season we’ve added even more food and drink options with every fan in mind.
Accessibility
Whatever your needs, let us know how we can help. Whether that's with your arrival, exploring the venue, the show itself - or all of the above.
The Need-To-Know Before You Go
The thrill, the music, the roar of your fellow lawnies—you’re nearly here. Before you arrive, here are some tips to get you clued up, and amped up.
Sustainability
As a global leader in live entertainment, Live Nation venues have a responsibility to preserve the live music experience for future generations and a tremendous opportunity to use our platform to inspire global environmental action.
Venue Map
Get lost in the music. Not the venue. There’s so much to explore at Xfinity Center, so here’s a map to help you get around.
FAQ
To make entry as quick as possible, we only allow CLEAR plastic/vinyl tote bags (no bigger than 12” x 6” x 12”), and/or small clutch bags (6”x 9”). The small clutch bags don’t need to be clear. We don’t allow any other type of bag.
- Pop-up tents
- Umbrellas
- All clear bags larger than 12” x 6” x 12”, and bags larger than 6”x 9” that are not clear.
- Hydration packs
- Professional cameras with detachable lenses or cameras with lenses that extend 1" or more
- GoPro’s or Video recording devices
- Audio recording devices
- iPads or tablets
- Selfie Sticks
- Drones
- Camping, lounge or tri-fold chairs
- Soft or hard side coolers
- Wagons or strollers
- Alcohol or illicit substances
- Glass, metal, cans (regardless of contents)
- Knives, guns, mace, pepper gas or any other item deemed a potential weapon
- Fireworks or other incendiary devices
- Chains or spiked jewelry
- Signs, posters or flags
- Laser pointers
- Glow sticks
- Animals (except ADA approved service animals)
- Any other item that may pose a threat to other guests, staff, or performers
- Noise makers (whistles, alarms, airhorns)
You’ll need a valid ID for events with age restrictions and to drink alcohol.
To purchase alcoholic beverages, a patron must present one of the following forms of identification.
A valid Massachusetts issued Driver’s License, which indicates that the patron is at least 21 years of age.
A valid Massachusetts issued Liquor Identification Card, which indicates that the patron is at least 21 years of age.
A valid Massachusetts issued Identification Card, which indicates that the patron is at least 21 years of age.
A valid United States issued Passport Identification Booklet, or a valid United States issued Passport Card, which indicates that the patron is at least 21 years of age. *All other passports not issued by the United States government must have a United States Custom Stamp, printed in English and indicate that the patron is at least 21 years of age or older.
A valid United States issued Military Identification Card, which indicates that the patron is at least 21 years of age.
Any guests under the age of 26 with a valid out of state drivers license or state ID card must have their identification verified via electronic ID check at venue guest services. Any guests under the age of 26 with a valid passport or military ID must also produce another form of identification (such as a credit card, with a signature to compare signatures), which substantiates the person's identity.
Any patron in the possession of alcoholic beverages on premises may be requested at any time to produce valid identification which must satisfy the foregoing requirements. No refunds will be offered for confiscated alcoholic beverages. Any patron who presents false identification or who passes alcohol to a minor may be subject to eviction and arrest. Any patron who passes alcohol to another patron who is unable to provide an acceptable form of identification as listed above may be subject to eviction. We will not serve more than two alcoholic beverages to a patron at one time and we reserve the right to limit service to one drink per patron. Our alcohol service will end at least one hour prior to the scheduled end of an event. We reserve the right to discontinue the sale of alcohol at any time. We will not serve any patron whom we believe to be intoxicated. Alcoholic beverages may not be taken into or removed from these premises. Any patron in possession of alcoholic beverages not obtained on premises will be subject to eviction.Xfinity Center retains the right to refuse any ID, and to refuse/cease service to any patron at any time. Our policies are in place for your protection, as well as ours.
Thank you and enjoy the show!
Children aged 3 and up require a ticket. Also, please make sure your kids have ear protection.
If you’re still at the event, email xfinityguestservices@livenation.com and we’ll see if it’s been turned in.
If the day of the event has passed, ask here. We’ll look into it and get back to you within 48 hours.
Xfinity Center isn’t responsible for any lost, stolen, or damaged items.
We hold onto lost items for 30 days.
No outside lawn chairs are allowed.
Lawn chairs are available for rent for most shows and must be turned in at the end of the event. Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall. No other chairs are permitted inside the venue. To rent a lawn chair in advance, click on the "UPGRADES AVAILABLE" dropdown on our upgrade page and select "Lawn Chair Rental".
Please see a member of our staff if you require a modified lawn chair. Modified chairs are limited in availability and given on a first-come-first-served basis only. No reservations are allowed
Nope. We don’t do in-and-outs, so make sure not to leave unless you’re definitely done enjoying the show.
Yes—from the time the lots open, until the time the gates open. You’ll be asked to enter the venue once the gates open. If you want to tailgate, here are the rules:
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No underage drinking.
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No charcoal grills.
- Nothing in tow.
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If you arrive after the gates are open, you’ll have about 30 minutes to grab your stuff and meet your friends before we ask you to head into the venue.
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Be sensible. Don’t do anything dangerous, and if things do get too rowdy, security will intervene.
Make sure there’s enough room in the parking aisles so that we can get equipment through if there’s an emergency. While we encourage hanging out and having fun, keep an eye on how much you’re drinking. Anyone who’s visibly drunk won’t be getting through the gates.
If the doors are open, so is will call. Make sure to bring a photo ID and the credit card you used to buy the tickets. If you have a meet and greet check-in time, you can also pick them up then. Even if you’re on the artist’s guestlist, you’ll need to wait until door time.
Yes, as long as it’s a personal point-and-shoot camera, or on your cellphone. You can’t bring a professional camera or a camera with detachable lenses, without a valid media pass.
The venue begins hiring for each season in early spring and continues to accept applications throughout the season. If you are interested in working for the venue, please visit: www.livenationentertainment.com/careers or contact xfinityguestservices@livenation.com
For all events, oversized vehicles will be directed to park in a designated lot, and be required to purchase oversized vehicle parking for $150 (in advance is strongly encouraged). Oversized vehicles constitute any vehicle that is oversized per the discretion of Live Nation parking staff and is to include but not limited to: RV’s, campers and large sprinter vans.
Yes! Refill your bottles and cups for free at the YETI water refill stations. Join YETI and Live Nation's efforts to reduce waste and stay hydrated.
Please note, only an empty soft sided water bottle OR up to 1 gallon of water in a factory sealed bottle is permitted. No metal or glass bottles are permitted.
Yes as long as it is in a clear zip-lock bag, no larger than 1 gallon.
The venue has a variety of delicious food and beverage options available for purchase. Please note that items and pricing are subject to change from event to event.
For the safety and comfort of all guests, Xfinity Center requires that all attendees wear appropriate clothing, including shoes, shirts, and pants or other bottoms, at all times while on property. Clothing with offensive or inappropriate language, imagery, or symbolism is not permitted.
If you need help with your concert tickets from Live Nation or Ticketmaster, there are two ways to contact Ticketing Support.
Submit Via Request Form.
Submit your request here. A member of the Ticketing Support team will review your request and get back to you directly.
Ticketing Support can assist with:
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Purchasing tickets
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Finding tickets in your account
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Mobile ticket or barcode issues
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Ticket transfers
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Ticket resale
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Refunds
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Exchanges
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Presale codes
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Account access and login issues
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Accessible and companion tickets
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Upgrade inquiries
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Order and payment issues
Call For Immediate Assistance:
Call 800-653-8000 to speak with a Ticketing Support representative. If you’ve already made a purchase, please have your order # and purchaser information available.
For assistance with parking purchases, including refunds, upgrades, or other parking-related questions, please contact the Box Office at xfinityguestservices@livenation.com or 508.339.2331
For questions about ticket upgrades, availability, pricing, or exchanges, please contact the Box Office at xfinityguestservices@livenation.com or 508.339.2331
If a purchase you made during your visit to Xfinity Center, including food & beverage or merchandise appears higher than expected, it may be due to a temporary authorization hold. Final charges typically update within 72 hours of your visit.
If your transaction still appears incorrect after 72 hours, please contact our Guest Services Team at xfinityguestservices@livenation.com or 508.339.2331. We'll be happy to investigate and help resolve the issue.
To help us review your request as quickly as possible, please include:
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A brief description of the issue, the date of your visit, and copy of your receipt, if available.
A member of our team will review your inquiry and may ask for additional information.
VIP and Meet & Greet package details, including check-in time, package inclusions, and other important instructions, are sent by the official VIP provider, typically 24–72 hours before your event.
If you haven't received your VIP email yet, please continue checking your inbox (including your spam/junk folder) as your event approaches.
VIP details are not sent by the venue.If your event is within 24 hours and you still haven't received your VIP email, please contact the official VIP provider.
Please Note: VIP and Meet & Greet check-in may begin before general parking lots or venue gates open. If your VIP confirmation email includes an early check-in time, please follow the instructions provided in that email. If you have additional questions about your VIP check-in, please contact the official VIP provider.